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Council for Insurance Ombudsmen (cioins.co.in) Directory

Insurance Ombudsman Office Finder (All 17 Centers)

Find the exact territorial Insurance Ombudsman center having jurisdiction over your city, state, or district. Verified addresses, phone numbers, and official emails for complaint submission under Insurance Ombudsman Rules 2017.

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Showing 17 of 17 Ombudsman Centers

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Ahmedabad

Office of the Insurance Ombudsman, Ahmedabad

Territorial Jurisdiction:

State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman & Diu.

Office of the Insurance Ombudsman Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001.

Rule 14 Complaint EligibleDraft Email →
Bengaluru

Office of the Insurance Ombudsman, Bengaluru

Territorial Jurisdiction:

Entire State of Karnataka.

Office of the Insurance Ombudsman Jeevan Soudha Building, PID No. 57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru - 560 078.

Rule 14 Complaint EligibleDraft Email →
Bhopal

Office of the Insurance Ombudsman, Bhopal

Territorial Jurisdiction:

States of Madhya Pradesh and Chhattisgarh.

Office of the Insurance Ombudsman Jan Seva Parishad, 1st Floor, Old MLA Quarters, Opp. Higher Education Dept, TT Nagar, Bhopal - 462 003.

Rule 14 Complaint EligibleDraft Email →
Bhubaneswar

Office of the Insurance Ombudsman, Bhubaneswar

Territorial Jurisdiction:

Entire State of Odisha.

Office of the Insurance Ombudsman 62, Forest Park, Bhubaneswar - 751 009.

Rule 14 Complaint EligibleDraft Email →
Chandigarh

Office of the Insurance Ombudsman, Chandigarh

Territorial Jurisdiction:

Punjab, Haryana (excluding districts covered by Noida office), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh and Chandigarh.

Office of the Insurance Ombudsman S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17-D, Chandigarh - 160 017.

Rule 14 Complaint EligibleDraft Email →
Chennai

Office of the Insurance Ombudsman, Chennai

Territorial Jurisdiction:

Tamil Nadu and Union Territories of Puducherry & Karaikal (excluding Yanam and Mahe).

Office of the Insurance Ombudsman Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai - 600 018.

Rule 14 Complaint EligibleDraft Email →
Delhi

Office of the Insurance Ombudsman, Delhi

Territorial Jurisdiction:

National Capital Territory of Delhi.

Office of the Insurance Ombudsman 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002.

Rule 14 Complaint EligibleDraft Email →
Guwahati

Office of the Insurance Ombudsman, Guwahati

Territorial Jurisdiction:

All 7 North Eastern States: Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.

Office of the Insurance Ombudsman Jeevan Nivesh, 5th Floor, Nr. Panbazar Overbridge, S.S. Road, Guwahati - 781 001 (Assam).

Rule 14 Complaint EligibleDraft Email →
Hyderabad

Office of the Insurance Ombudsman, Hyderabad

Territorial Jurisdiction:

States of Andhra Pradesh, Telangana and Yanam (part of UT of Puducherry).

Office of the Insurance Ombudsman 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.

Rule 14 Complaint EligibleDraft Email →
Jaipur

Office of the Insurance Ombudsman, Jaipur

Territorial Jurisdiction:

Entire State of Rajasthan.

Office of the Insurance Ombudsman Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005.

Rule 14 Complaint EligibleDraft Email →
Kochi (Ernakulam)

Office of the Insurance Ombudsman, Kochi

Territorial Jurisdiction:

State of Kerala, Union Territory of Lakshadweep, and Mahe (part of UT of Puducherry).

Office of the Insurance Ombudsman 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015.

Rule 14 Complaint EligibleDraft Email →
Kolkata

Office of the Insurance Ombudsman, Kolkata

Territorial Jurisdiction:

States of West Bengal, Sikkim and Union Territory of Andaman and Nicobar Islands.

Office of the Insurance Ombudsman Hindusthan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, Kolkata - 700 072.

Rule 14 Complaint EligibleDraft Email →
Lucknow

Office of the Insurance Ombudsman, Lucknow

Territorial Jurisdiction:

Districts of Eastern & Central Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Ghazipur, Chandauli, Ballia, Mau, Azamgarh, Deoria, Gorakhpur, Maharajganj, Basti, Siddharthnagar, Sant Kabir Nagar, Gonda, Balrampur, Shrawasti, Bahraich, Lakhimpur-Kheri, Sitapur, Hardoi, Unnao, Lucknow, Barabanki, Rae Bareli, Amethi, Sultanpur, Ayodhya, Ambedkar Nagar, Kaushambi, Prayagraj, Mirzapur, Sonbhadra.

ℹ️ Handles Central & Eastern UP districts. Western UP & Uttarakhand are handled by the Noida office.

Office of the Insurance Ombudsman 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.

Rule 14 Complaint EligibleDraft Email →
Mumbai

Office of the Insurance Ombudsman, Mumbai

Territorial Jurisdiction:

Mumbai Metropolitan Region (MMR), Thane, Palghar, Raigad, and the State of Goa.

ℹ️ Covers Mumbai City, Mumbai Suburban, Thane, Palghar, Raigad & Goa. Rest of Maharashtra is handled by Pune office.

Office of the Insurance Ombudsman 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.

Rule 14 Complaint EligibleDraft Email →
Noida

Office of the Insurance Ombudsman, Noida

Territorial Jurisdiction:

State of Uttarakhand and Western UP Districts: Gautam Buddh Nagar (Noida/Greater Noida), Ghaziabad, Meerut, Bulandshahr, Hapur, Baghpat, Muzaffarnagar, Saharanpur, Shamli, Moradabad, Bijnor, Rampur, Amroha, Sambhal, Bareilly, Badaun, Pilibhit, Shahjahanpur, Agra, Aligarh, Mathura, Hathras, Etah, Kasganj, Firozabad, Mainpuri, Etawah, Auraiya, Farrukhabad, Kannauj.

ℹ️ Covers Western UP districts & all of Uttarakhand.

Office of the Insurance Ombudsman Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, Noida - 201 301 (U.P.).

Rule 14 Complaint EligibleDraft Email →
Patna

Office of the Insurance Ombudsman, Patna

Territorial Jurisdiction:

Entire States of Bihar and Jharkhand.

Office of the Insurance Ombudsman 2nd Floor, Lalit Bhawan, Bailey Road, Patna - 800 001.

Rule 14 Complaint EligibleDraft Email →
Pune

Office of the Insurance Ombudsman, Pune

Territorial Jurisdiction:

Maharashtra excluding Mumbai Metropolitan Region (MMR), Thane, Palghar & Raigad. Covers: Pune, Satara, Sangli, Kolhapur, Solapur, Ahmednagar, Nashik, Jalgaon, Dhule, Nandurbar, Chhatrapati Sambhajinagar (Aurangabad), Jalna, Beed, Nanded, Dharashiv (Osmanabad), Latur, Parbhani, Hingoli, Amravati, Akola, Buldhana, Washim, Yavatmal, Nagpur, Wardha, Bhandara, Gondia, Chandrapur, Gadchiroli, Ratnagiri, Sindhudurg.

ℹ️ Covers all districts of Maharashtra except Mumbai, Thane, Palghar & Raigad.

Office of the Insurance Ombudsman Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune - 411 030.

Rule 14 Complaint EligibleDraft Email →

How to File a Complaint with the Insurance Ombudsman (Rules 13 & 14)

1

Prior Grievance Mandatory

Under Rule 14(3)(a), you must first represent your grievance in writing to the insurer's GRO. You can approach the Ombudsman only if the insurer rejects it or fails to resolve within 30 days.

2

1-Year Statutory Limitation

Under Rule 14(3)(b), the complaint must be filed within 1 year from the date of receipt of the insurer's rejection letter.

3

₹50 Lakh Limit & Zero Fees

Under Rule 17 (amended 2021), the Ombudsman can award claims up to ₹50 Lakh. Filing is 100% free with no legal or court fees.

Ombudsman Pack Generator

Need the official Ombudsman Form VI-A and P-2/P-3 declarations prepared?

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