Insurance Ombudsman · Central & East UP

Insurance Ombudsman Lucknow: Office Address, Jurisdiction & Filing Guide (2026)

Complete guide for policyholders in Central and Eastern Uttar Pradesh (including Lucknow, Kanpur, Prayagraj, Varanasi, Gorakhpur, Ayodhya) to challenge rejected health insurance claims before the Ombudsman.

By the MediclaimSaathi team Updated 5 November 20267 min read

Lucknow Ombudsman Office Details & Verified Contacts

Territorial Jurisdiction: Central & Eastern UP

The Lucknow Ombudsman covers over 45 districts of Uttar Pradesh, including Lucknow, Kanpur, Prayagraj (Allahabad), Varanasi, Gorakhpur, Ayodhya (Faizabad), Jhansi, Bareilly, Barabanki, Rae Bareli, Sitapur, Lakhimpur, Gonda, Basti, Azamgarh, Deoria, Mirzapur, and Jaunpur. (Western UP districts fall under Noida Ombudsman).

Statutory Prerequisites (Rule 14)

• Grievance submitted to insurer GRO first; rejection letter received or 30 days elapsed.
• Filed within 1 year from the date of the insurer’s final rejection.
• Not pending before any Consumer Forum or civil court.
• Disputed claim up to ₹50 Lakhs.

How to File at Lucknow Ombudsman

1. 1Insurer GRO GrievanceEmail your insurance company’s GRO detailing the medical emergency and claim rejection.
2. 2Wait 30 DaysWait for formal reply or 30 days of inaction.
3. 3Lodge Complaint OnlineVisit cioins.co.in, select Lucknow centre, and complete Form VI-A.
4. 4Email Supporting RecordsEmail Form VI-A, discharge summary, medical bills, and rejection letter to oio.lucknow@cioins.co.in.
5. 5Hearing & AwardParticipate in the video or in-person hearing at Hazratganj. Award passed within 3 months.

Award Compliance by Insurer

Under Rule 17(6), the insurance company must disburse the awarded amount within 30 days of your acceptance, failing which penal interest at bank rate + 2% is mandatory.

Frequently asked questions