Insurance Ombudsman · Odisha

Insurance Ombudsman Bhubaneswar: Office Address, Jurisdiction & Filing Guide (2026)

Statutory filing guide for policyholders in Odisha to dispute unfair health insurance claim rejections, deduction cuts, and policy cancellation before the Insurance Ombudsman in Bhubaneswar.

By the MediclaimSaathi team Updated 5 November 20267 min read

Quick answer

The Insurance Ombudsman Bhubaneswar has jurisdiction over the entire state of Odisha. Located at 62, Forest Park, Bhubaneswar, complaints up to ₹50 Lakhs can be filed for free after insurer GRO rejection or 30 days of silence, online at cioins.co.in or via email.

Bhubaneswar Ombudsman Office Details & Verified Contacts

Detail	Verified Official Information
Office Location	62, Forest Park, Bhubaneswar – 751 009
Official Emails	oio.bhubaneswar@cioins.co.in / bimalokpal.bhubaneswar@cioins.co.in
Landline Telephone	0674-2596461 / 0674-2596455
Working Hours	Monday to Friday: 9:30 AM – 5:30 PM
Official Portal	https://www.cioins.co.in
Filing Fee	₹0 (Completely free)
Monetary Ceiling	₹50 Lakhs

Territorial Jurisdiction: Odisha

The Bhubaneswar Ombudsman covers all 30 districts of Odisha, including Khordha (Bhubaneswar), Cuttack, Ganjam, Sambalpur, Puri, Balasore, Rourkela (Sundargarh), and Mayurbhanj.

Statutory Preconditions (Rule 14)

First lodge complaint with insurer GRO; rejection received or 30 days elapsed.
Filed within 1 year from the date of the insurer’s rejection letter.
Not pending before any Consumer Commission or court.
Disputed claim amount up to ₹50 Lakhs.

How to File at Bhubaneswar Ombudsman

1Grievance to InsurerSend written complaint to insurer GRO with claim details.
2Wait 30 DaysWait for formal reply or 30 days of inaction.
3Lodge on CIO PortalVisit cioins.co.in and file complaint choosing Bhubaneswar office.
4Email DocumentationSend Form VI-A, medical records, and rejection letter to oio.bhubaneswar@cioins.co.in.
5Hearing & AwardParticipate in hearing (online or in Bhubaneswar). Award delivered within 3 months.

Award Compliance

The award is binding on the insurer and must be fulfilled within 30 days of receiving your acceptance, subject to bank rate + 2% penal interest for default.

Check your own letter, free

Upload a photo of your rejection letter. In about 90 seconds, see why it was rejected, how strong your case is and your next deadline.

Check my letter free

Frequently asked questions

Can residents of Cuttack or Rourkela attend online?+

Yes, the Bhubaneswar Ombudsman routinely conducts virtual hearings via video conferencing.

Is there any filing fee?+

No. Filing with the Insurance Ombudsman is 100% free.

Can an advocate represent me?+

No. Rule 14 bars advocates. You or a family member can present your case in simple English or Odia.

What if the insurer ignored my email?+

Once 30 days pass from your email to the GRO, you have the statutory right to file before the Ombudsman.

Related guides

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Room rent proportionate deduction: when it’s wrong and how to get the money back

Sources

This guide is general information, not legal advice. Rules change; always check the current IRDAI circulars and your policy wording. MediclaimSaathi is a document-preparation platform, not a law firm, insurer or broker.